Returns: Products purchased from The Finery Studio are eligible for return only in the case of defects from our side and must meet our terms and conditions. Please note that refunds are not offered. The item should be returned in its original state (new, unused, unaltered, and unwashed) within 5 days of receipt. Though we conduct quality checks before dispatch, if you receive an item that is damaged or defective, kindly inform us at customercare@thefinerystudio.com.
How to Return: To initiate a return, notify us within 5 days of delivery about any issues. You can reach us at customercare@thefinerystudio.com or +974 5171 0111, including your order number and pictures of the defects or reasons for the return. Once your request is approved, we will arrange for the product collection. Ensure the item remains in its original condition, with intact packaging and price tags. Products that show signs of wear or use will not be accepted for return. Please include all original invoices, as we reserve the right to inspect the condition of the product before processing the return. Returns that are made without prior communication and approval will not be accepted. Please note that limited edition, discounted, or collaboration items are final sale and cannot be returned, and discounted items are neither returnable nor refundable.
Alteration: We offer one free alteration per order, along with complimentary return shipping. A return invoice will be provided with each order. Cancellation Policy: Once an order is placed, it cannot be canceled or exchanged.
Cancellation Policy: Once an order is placed, it cannot be canceled or exchanged.
